Declaration
The payment you make belongs to the category of deposit, which means that each order is a customized order and most of it is not substitutable. Therefore, we need to make the following agreement with you:
- After you make the payment and confirm all the details, you are not allowed to modify any attribute options during the production process.
- We do not accept any behavior of destroying orders for any reason during the order making process.
- During the delivery process, you need to carefully check the appearance of the doll for any damage during transportation. If there is any damage, please contact us in a timely manner and negotiate a solution. If there is no objection after receiving the goods, we assume that the goods you received are in good condition and do not accept any refund or return requests based on damage during transportation.
- The validity period for your objection is 24 hours after the goods are signed for, and the signing time is based on the receiving time shown on the waybill.
Damaged Product or Invalid Order:
We take product quality extremely seriously. Every order is thoroughly inspected, tested & photographed before delivery. Be sure to check that the product is in accordance with your order before using it. If the product has been used, we will not process complaints even if there is an error in the order.
If you notice damage or errors in your order:
- Please do not use the product. We do not handle complaints if the product has been used
- Report a problem with photos to our support within 24-hour after you have received the order ([email protected])
- We will investigate the issue & photos and get back to you.
Returns & Refunds
Since our products are custom-made and specially made for you, unfortunately, we cannot offer returns or refunds.
Order Cancellations
Cancel the order for free within 2 hours after placing the order, otherwise we will arrange production after more than 2 hours. If the order is cancelled after 2 hours but less than 24 hours, 30% of the payment will be charged as the production and manufacturing fee.
If you wish to undo your order cancellation, please email us: [email protected] with your:
within 24-hour window after canceling your original order.
Doll Modification After Order is Placed
Please, remember to check your order precisely before completing your order. Doll manufacturing starts immediately after an order is placed. We offer modifications within 24-hour after your order is placed, but after the 24-hour window order modification is not possible.
We charge one time ($200) modification fee from order modifications.
If you wish modification after order is placed, please email us: [email protected]
